Frequently Asked Questions
GENERAL QUESTIONS
Where do you ship from?
We ship all orders from our fulfillment centers located in the United States.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over a certain amount. For expedited shipping options, additional fees may apply.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. International shipping times vary depending on the destination.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times depend on the location.
What is your return policy?
We offer a hassle-free return policy within a specified period. Items must be unused and in their original packaging.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also check your order status by logging into your account on our website.
PRODUCT QUESTIONS
Are your earrings hypoallergenic?
Yes, our earrings are made with hypoallergenic materials, making them safe for sensitive ears.
Do you offer earrings for sensitive ears?
Absolutely! We have a dedicated collection designed specifically for those with sensitive ears.
How do I clean my jewelry?
Gently wipe your jewelry with a soft, dry cloth. Avoid harsh chemicals or excessive moisture to maintain its shine.
Will the jewelry tarnish over time?
Our jewelry is designed to resist tarnishing, but proper care will help maintain its longevity.
Do you offer gift wrapping?
Yes! We offer elegant gift wrapping options at checkout.
ORDER & PAYMENT
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details.
Can I change or cancel my order?
Orders can only be modified or canceled if the request is made shortly after purchase and before shipping.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers.
Where can I find your latest collections?
Explore our newest arrivals at pavoiearrings.com.
WARRANTY & CARE
Do your products come with a warranty?
Yes, we offer a limited warranty against manufacturing defects.
How do I care for my jewelry?
Store your jewelry in a cool, dry place and avoid contact with perfumes or lotions to preserve its quality.
Can I wear your jewelry every day?
Many of our pieces are designed for everyday wear, but we recommend removing them during strenuous activities.
For more details, visit pavoiearrings.com.