Return & Exchange Policy
We want you to love your PAVOI jewelry! If you’re not completely satisfied, you may return or exchange your item within 30 days of delivery.
Returns
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. You’ll need your order number and proof of purchase.
Exchanges
We’re happy to exchange items for a different size or style, subject to availability. Exchanges must also meet the same return conditions.
How to Initiate a Return or Exchange
- Visit our Returns Center at pavoiearrings.com to start your request.
- Follow the instructions and submit your return or exchange details.
- Once approved, you’ll receive further guidance on how to proceed.
Refunds
After we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately for assistance. We’ll gladly replace it at no additional cost.
Final Sale Items
Certain items marked “Final Sale” cannot be returned or exchanged.
International Returns
For orders shipped outside the designated regions, return shipping costs are the customer’s responsibility. Refunds may be subject to international transaction fees.
For any questions regarding returns or exchanges, please reach out through our website.